THE INTERNATIONAL
PATIENT SERVICES
Hera's Patient Services
The International Patient Services at HERA Healthcare offers a comprehensive range of services for international patients and visitors. Our staff is dedicated to providing services including consultations, diagnostic services, billing and insurance, travel and logistics arrangements and language interpretation services.
HERA’s International Patient Services Unit, designed as a “one-stop” service center, offers healthcare and logistic services from the day of your request even after your return to home country.
The Team of case managers at HERA is comprised by multilingual patient service specialists and partner physicians. This team of dedicated professionals organizes the “Healthcare Journey” of international patients according to their needs and expectations.
Our main vision is to find you the best option for treatment abroad. We provide you experienced physicians, advanced technology, comfortable hospitals and high success rate treatments. We very well understand your budgeting concerns and we create a detailed treatment budget, customized to your unique financial goals.
We aim to be your best and long term solution partner in healthcare.
HERA can help you with the following services before, during and after your stay:
Estimating treatment plan and cost of services
The most direct way to get informed about your case is to submit an inquiry with description, photos and MRIs if needed. One of our case managers will prepare your case, share it with multiple doctors and hospitals and get back to you with the needed information.
Online Consultancy
The most direct way to get informed about your case is to submit an inquiry with description, photos and MRIs if needed. One of our case managers will prepare your case, share it with multiple doctors and hospitals and get back to you with the needed information.
Assisting with international insurance companies
In case you are in possession of an international insurance plan, HERA team will make sure to treat your file along with the hospital already chosen, and arrange it end to end with your home country’s insurance company.
Assisting with visa procedures
As a person wishing to undergo medical treatment, you get priority visa. So after deciding on the hospital and the doctor, our team, in coordination with the hospital gets you an invitation letter to facilitate the visa process.
Making hotel arrangements
HERA puts into consideration all the inconveniences that our patients may face and therefore refers you to fitting accommodations close to the hospitals, away from the big city noise.
Arranging ground transportations
HERA puts into consideration all the inconveniences that our patients may face and therefore refers you to fitting accommodations close to the hospitals, away from the big city noise.
Multilingual support during your stay
Multilingual support during your stay It is no secret that communication and sense of understanding is key to your medical stay and its success. That’s why HERA makes sure you are provided with hight quality translators all along your stay in a wide range of languages and dialects.
Assisting you with 24/7 personal assistance
HERA puts into consideration all the inconveniences that our patients may face and therefore refers you to fitting accommodations close to the hospitals, away from the big city noise.
Follow up of your periodical physician controls
We’ll be contacting you periodically to follow up your health condition and to remind you about the obligatory control visits even after your return back home..