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Our motto is “Hera Healthcare, Your Solution Partner in Health”. Considering what this motto implies, we should clarify our aim and target as well as the importance we attach to the process itself in detail. The health tourism is similar to a trivet; ignorance of any pods or poor service quality implies total failure of the process. Those three pods, namely PATIENT, HOSPITAL AND AGENCY, are equally important and inevitable. Hospitals and agencies always keep the PATIENT at the center of their statements and deny or pretend to deny the importance of each other. However, any failure in synchronization of those two pods will lead to the dissatisfaction of the patient.
Contrary to early 2000s, health tourism agency business has gained a very strong position and it became an inevitable part of the process in the form of an undeniable global reality. If each of the pods does not equally dominate the process or if any one of the pods is dissatisfied with the outcome, it is not possible to talk about a steady and long-term success. HERA HEALTHCARE gained a position in the sector right at this point, not only as a solution partner for all parties, but also the agency pod of the trivet.
Hera Healthcare is a new-generation intermediary service provider characterized by a sound organizational structure, wide-spectrum solution partner network, multinational and young team and a personnel policy based on profit sharing.
You have an international patient department, but your business development team is weak? We serve you with our model titled “Identify the target market, create marketing tools, organize and educate the team and inspect periodically”.
Do you want to establish an international patient center in your healthcare facility and to get counseling services? We serve you with our model titled “Establish, structure, divide into functions and assign”.
The international patient services
The International Patient Services at HERA Healthcare offers a comprehensive range of services for international patients and visitors. Our staff is dedicated to providing services including consultations, diagnostic services, billing and insurance, travel and logistics arrangements and language interpretation services.
HERA’s International Patient Services Unit, designed as a “one-stop” service center, offers healthcare and logistic services from the day of your request even after your return to home country.
The Team of case managers at HERA is comprised by multilingual patient service specialists and partner physicians. This team of dedicated professionals organizes the “Healthcare Journey” of international patients according to their needs and expectations.
Our main vision is to find you the best option for treatment abroad. We provide you experienced physicians, advanced technology, comfortable hospitals and high success rate treatments. We very well understand your budgeting concerns and we create a detailed treatment budget, customized to your unique financial goals.
We aim to be your best and long term solution partner in healthcare.
HERA can help you with the following services before, during and after your stay:
The most direct way to get informed about your case is to submit an inquiry with description, photos and MRIs if needed. One of our case managers will prepare your case, share it with multiple doctors and hospitals and get back to you with the needed information.
The most direct way to get informed about your case is to submit an inquiry with description, photos and MRIs if needed. One of our case managers will prepare your case, share it with multiple doctors and hospitals and get back to you with the needed information.
In case you are in possession of an international insurance plan, HERA team will make sure to treat your file along with the hospital already chosen, and arrange it end to end with your home country’s insurance company.
As a person wishing to undergo medical treatment, you get priority visa. So after deciding on the hospital and the doctor, our team, in coordination with the hospital gets you an invitation letter to facilitate the visa process.
HERA puts into consideration all the inconveniences that our patients may face and therefore refers you to fitting accommodations close to the hospitals, away from the big city noise.
HERA puts into consideration all the inconveniences that our patients may face and therefore refers you to fitting accommodations close to the hospitals, away from the big city noise.
Multilingual support during your stay It is no secret that communication and sense of understanding is key to your medical stay and its success. That’s why HERA makes sure you are provided with hight quality translators all along your stay in a wide range of languages and dialects.
HERA puts into consideration all the inconveniences that our patients may face and therefore refers you to fitting accommodations close to the hospitals, away from the big city noise.
We’ll be contacting you periodically to follow up your health condition and to remind you about the obligatory control visits even after your return back home..
First ten countries of origin of the international patients coming to Turkey to receive medical services, are respectively; Azerbaijan, Iraq Germany, Libia, Bulgaria, Romania, Spain, Ukraine, Kosovo and Georgia.
When looking at the cities preferred most by international patients, Istanbul, Ankara, Antalya, İzmir and Yalova come to the fore. The most common branches are oncology treatments, organ and bone marrow transplantations, heart diseases, hair transplantations and reconstructive surgery.
Hera solution partners
Koç University Hospital started its operations as a research and education hospital in September 2014. Located in the Koç University Health Sciences Campus in İstanbul, the hospital aims to “practice the most recent medical approaches at the highest quality possible in a transparent manner”. The Health Sciences Campus spans over an area of 220.000 square meters; includes the School of Medicine, School of Nursing, research laboratories and an “Advanced Learning and Simulation Center”; and aspires to contribute to education of qualified human resources in the field of healthcare with an innovative approach and a dynamic team that matches North American standards.
Acıbadem Healthcare Group is one of the most prestigious and internationally recognized healthcare brands originating from Türkiye. With a strong focus on innovation, patient-centered care, and cutting-edge medical technology, Acıbadem has built a powerful reputation not only locally but also across global markets. Its hospitals are equipped with advanced diagnostic and treatment systems, and the group consistently positions itself as a premium healthcare provider that meets international standards in quality, safety, and clinical excellence.
From a marketing perspective, Acıbadem’s strength lies in its ability to combine medical credibility with a refined brand image. Strategic partnerships, internationally accredited facilities, and multilingual patient services make the group especially attractive for international patients and health tourism. By emphasizing trust, outcomes, and world-class infrastructure in its communication, Acıbadem successfully differentiates itself as a high-end healthcare brand that delivers both medical expertise and a seamless patient experience.
American Hospital, part of the Vehbi Koç Foundation, is a nonprofit private hospital in Istanbul’s Nişantaşı district. Founded in 1920 and transferred to Turkish ownership in 1995, it spans over 60,000 m² with nearly 280 beds, multiple ICUs, and operating rooms. The hospital treats more than 220,000 patients annually and performs over 10,000 surgeries, offering specialties in cardiology, oncology, neurology, orthopedics, women’s health, and more.
It is the first hospital in Turkey to earn Joint Commission International (JCI) accreditation alongside ISO 9001, ISO 14001, and ISO 27001 certifications, emphasizing international standards in care, safety, and management. With a strong focus on patient experience through dedicated services and a digital health portal, the hospital further enhanced its global standing in 2024 by joining the Mayo Clinic Care Network, ensuring access to world-class expertise and resources.
Medipol Hospitals, one of Turkey’s largest and most advanced healthcare groups, is headquartered in Istanbul and operates several hospitals and medical centers across the country. Known for combining modern medical technology with specialized expertise, the group provides services in cardiology, neurology, oncology, orthopedics, and organ transplantation, attracting both local and international patients seeking high-quality care.
In addition to offering advanced treatment options, Medipol is affiliated with Medipol University, which allows it to integrate education, research, and healthcare under one system, fostering innovation and training future medical professionals while maintaining its reputation as a leading institution in Turkey’s health tourism sector.
Medicana Health Group, established in 1992 and headquartered in Istanbul, is one of Turkey’s leading private healthcare providers, with a wide network of hospitals and medical centers across cities such as Istanbul, Ankara, Izmir, Konya, Samsun, Sivas, and Bursa. It offers specialized services in oncology, cardiovascular surgery, neurosurgery, organ and bone marrow transplantation, orthopedics, and IVF, serving millions of patients annually with modern medical technologies and expert staff.
In addition to its medical excellence, Medicana places strong emphasis on international standards of quality and patient-centered care, holding global accreditations and recognitions. It has also become a prominent player in health tourism, offering comprehensive support for international patients through multilingual staff, advanced facilities, and tailored services that ensure a smooth treatment journey from arrival to recovery.
LIV Hospital Group is a premium healthcare brand positioned around the concept of Leading International Vision, reflecting its ambition to deliver world-class medical services aligned with global standards. Known for its modern hospital architecture, advanced medical technology, and highly specialized physician teams, LIV Hospital emphasizes innovation, precision medicine, and personalized care across a wide range of specialties. The brand projects a strong image of medical excellence combined with contemporary, international healthcare standards.
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